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This User Agreement sets forth the terms of use for the Randevu Plus platform, subscription conditions, mutual rights and obligations of the parties, and cancellation and refund procedures. By registering on our platform, accessing the dashboard, or using any of our services, you agree to this agreement and our associated policies. Please read this agreement carefully.
By creating an account, accessing the management dashboard, or using any part of the platform (including online booking pages, reservation widgets, public business pages, mobile applications, and API integrations), you accept these Terms of Service, our Privacy Policy, and our KVKK Privacy Notice. If you are using the services on behalf of a business, company, or organization, you represent and warrant that you are authorized to bind such legal entity to this agreement; in this case, "you" also refers to such legal entity. This agreement covers all versions of our platform (web application, mobile application, API services) and all associated services.
You are solely responsible for maintaining the confidentiality of your account credentials (username, password, access keys) and for all activities that occur under your account. You must notify us immediately upon detecting unauthorized access to your account. You agree to provide accurate, current, and complete information during registration and throughout the use of your account, and to promptly update any changes; providing misleading or fraudulent information may result in account suspension or termination. You are responsible for ensuring that only authorized individuals use your account, and Randevu Plus cannot be held liable for damages arising from sharing your account access credentials with third parties. You agree not to misuse the services, interfere with their operation, reverse engineer them, or attempt to access them using methods other than the interface and documentation provided by Randevu Plus.
Randevu Plus is a comprehensive digital management platform designed for service industry businesses. Core services include online appointment and reservation management, customer relationship management (CRM) and customer tracking, staff management, shift planning and performance tracking, financial management, invoicing and accounting tools, marketing automation, campaign management and loyalty programs, inventory and stock management, multi-channel messaging (WhatsApp, Instagram, Telegram integrations), online payment and collection systems, analytical reporting and business intelligence tools, and API access and third-party integrations. Available features may vary by subscription plan; the current feature list and plan comparison are available on our pricing page.
Certain features and usage limits require a paid subscription; fees, billing cycles, plan features, and usage limits will be clearly stated at the time of purchase. Unless otherwise stated in writing, subscriptions automatically renew at the end of the current period with the same plan, and unless you cancel before the renewal date, the next period's fee will be charged automatically. You authorize us and our payment processors (including iyzico) to charge your registered payment method for all applicable subscription fees, additional service charges, and statutory taxes. In the event that payment cannot be collected from your payment method, you will be notified to update your payment information; accounts with outstanding payments beyond the specified period may be suspended or downgraded to the free plan, though your data will continue to be preserved during the suspension period. Changes to subscription fees will be announced at least 30 days in advance via email and in-platform notification, and new prices will take effect at the first renewal period after the current period ends.
We may offer free trial periods or promotional offers from time to time; trial periods may automatically convert to a paid subscription at the end of the specified period (if a payment method is registered), are valid only once per user and per business, and may be limited or terminated at Randevu Plus's discretion. You may cancel your subscription at any time through the platform or by contacting our support team; cancellation takes effect at the end of the current billing period, and services will continue to be provided for the remaining duration. Unconditional refunds are provided for cancellation requests made within 14 days of the initial purchase date; refunds are not available for cancellations made after 14 days, though services remain active until the end of the current period. Refunds are not provided for account termination due to violation of terms, specifically designated non-refundable services (such as SMS credits, consumed API usage), or expiration of the 14-day refund period.
You agree not to use the services to violate any applicable national or international laws, infringe the rights of third parties (including intellectual property, privacy, and personal data rights) or publish unlawful content, send or distribute unsolicited bulk messages (spam), malware, or malicious code, conduct DDoS attacks, brute force attempts, or similar malicious activities against the platform or other users, use platform APIs beyond the limits specified in the documentation, reverse engineer or attempt to extract source code, create fraudulent accounts, access the platform using unauthorized automated tools (bots, scrapers), or attempt to bypass or disable the platform's security mechanisms. In the event of a violation of the acceptable use policy, Randevu Plus reserves the right to suspend or terminate your account without prior notice.
You retain ownership rights over all content you upload, create, or submit to the platform (business information, customer data, appointment records, photos, messages). You grant us a limited, non-exclusive, sublicensable license to use the content you upload; this license is limited solely to providing the services, making improvements, and maintaining platform functionality, and terminates upon the closure of your account. You are solely responsible for the legal compliance, accuracy, and non-infringement of third-party rights of all content you upload; when uploading personal data belonging to your business's customers, you commit to fulfilling your obligations under KVKK and applicable legislation. Upon closing your account, you may request to export your data in a structured format; the request will be evaluated taking into account statutory retention periods.
The Randevu Plus platform, software, design, logos, trademarks, documentation, and all related content are owned by Randevu Plus or its licensors and are protected by national and international intellectual property laws. Except for the rights granted to you under this agreement, you have no right to copy, modify, distribute, sell, rent, sublicense, or create derivative works from the platform; third-party software and content accessible through the platform are subject to their own license terms. For plans with API access, API usage is subject to the rate limits and usage rules specified in the current documentation, you are responsible for keeping your API keys confidential and preventing unauthorized use, API access may be throttled or suspended in cases of excessive or abusive usage, and sharing data obtained through the API with third parties is governed by this agreement and our privacy policy.
We aim to provide our platform with a 99.9% availability target; however, scheduled maintenance, infrastructure updates, and force majeure events are excluded from this scope. Scheduled maintenance will be performed during low-traffic hours whenever possible, with advance notification. We reserve the right to continuously improve platform features, interface, and infrastructure; notification will be provided prior to changes that significantly affect existing functionality.
We may suspend or terminate your access with prior notice if you breach this agreement, violate the acceptable use policy, if required by law, or if you fail to meet your payment obligations; we have no notification obligation in the event of immediate security threats. You may stop using the services at any time and request closure of your account. Following termination, provisions relating to ownership rights, confidentiality obligations, disclaimers, limitation of liability, and dispute resolution shall continue to remain in effect; your data will be retained within statutory retention periods and then securely deleted.
The platform and services are provided "as is" and "as available." To the maximum extent permitted by law, we do not guarantee that the services will be uninterrupted, error-free, or free of security vulnerabilities, we do not guarantee compatibility with all device, browser, or operating system combinations, we disclaim all warranties express or implied including merchantability, fitness for a particular purpose, and non-infringement, and we accept no responsibility for the quality, accuracy, or reliability of third-party services and integrations. To the maximum extent permitted by law, Randevu Plus, its directors, employees, and business partners are not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the services, not liable for loss of profits, revenue, data, reputation, or anticipated savings, and not liable for damages caused by third-party services. In any claim or liability scenario, the total liability of Randevu Plus shall not exceed the total subscription fees you have paid in the 12 months preceding the event.
You agree to indemnify and hold harmless Randevu Plus, its directors, and employees from any claims, actions, damages, and expenses (including attorney fees) arising from your breach of this agreement, your use of the platform in violation of the acceptable use policy, or your infringement of third-party rights. Neither party shall be liable for failure to perform its obligations due to natural disasters, war, terrorism, epidemics, government actions, internet infrastructure outages, cyberattacks, or other extraordinary circumstances beyond reasonable control.
This agreement is governed by the laws of the Republic of Turkey. In disputes arising from this agreement, amicable resolution will be sought first; if settlement cannot be reached, the Courts and Enforcement Offices of Istanbul shall have jurisdiction. Users who qualify as consumers may exercise their rights under Consumer Protection Law No. 6502 and may apply to Consumer Arbitration Committees or Consumer Courts in their place of residence. If any provision of this agreement is found by a competent court to be invalid or unenforceable, such provision shall be interpreted to be enforceable to the maximum extent possible, and the remaining provisions shall continue in full force and effect.
We may revise these Terms of Service in response to legislative changes, updates to our business practices, or platform modifications; significant changes will be notified at least 30 days before the effective date, prominently announced on the platform, and communicated via your registered email address. Your continued use of the services after changes take effect signifies acceptance of the updated terms; if you do not accept the changes, you may stop using the services and close your account. For all questions and requests regarding this agreement, subscription terms, or our services, you may email legal@randevu.plus or reach us through the Help Center.
